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TZORTZOPOULOS, Patricia et al. Design for operational efficiency: linking building and service design in healthcare environments. In: ENCONTRO LATINO AMERICANO DE GESTIÓN Y ECONOMÍA DE LA CONTRUCCIÓN, 2., 2008, Santiago. Anais… Santiago, 2008.
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Resumo

Healthcare buildings are designed to achieve diverse objectives. These range from providing appropriate environments where care can be delivered to communities to increasing operational efficiency and improving patient flows and the patient experience. Intuitively, improvements in operating efficiency should result from state-of-the-art buildings, more appropriate layouts, departmental adjacencies, efficient clinical and business processes and enhanced information systems. However, complexities around requirements and stakeholders management may prevent the achievement of such objectives. The aim of this research is to identify and understand how healthcare services (re)design and building design can be integrated to facilitate increased performance both in terms of service delivery and for future changes/flexibility. The paper presents results from a literature review, highlighting issues in the linkage between service and building design. Findings demonstrate that current approaches and innovation are restricted due to functional barriers to design. Also, healthcare operations tend to be very much focused around the transformation view of production. the Therefore, there is a need to support the development of operations driven design through time (e.g. flexible and durable) that satisfies diverse needs.

Abstract

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