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Canales, A.; Jaselskis, E. Unique challenges and needs of hispanic construction workers when integrating with american supervisors. In: SIMPÓSIO BRASILEIRO DE GESTÃO E ECONOMIA DA CONSTRUÇÃO, 4., ENCONTRO LATINO-AMERICANO DE GESTÃO E ECONOMIA DA CONSTRUÇÃO, 2005, Porto Alegre. Anais...  Porto Alegre: UFRGS, 2005. p. 1-10.
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Abstract

 The current wave of globalization has encouraged the mobilization of American construction firms into Latin-American countries to facilitate building their infrastructure and has also brought a number of Hispanic construction workers to the United States. Despite the complex nature of blending the cultures, it is still possible to develop productive relationships between American supervisors and Latin-American workers. This research work presents a recommended strategy that can help define the procedure to integrate Latin-American workers with the American supervisors in the United States. There is the clear expectation that the results of this effort will assist both parties in benefiting from the reduction of accident rates, increased productivity, better quality of work, as well as other intangible factors such as less conflicts and increased morale. A detailed assessment of the current conditions of the Hispanic population in the United States was performed with emphasis on construction craft workers in Iowa. A survey was conducted to better understand the issues and needs of the Hispanic construction workers as they try to assimilate to a new culture and language. Based on the results of this survey, training tools were designed to overcome obstacles found on the jobsite due to language barriers and the resulting lack of adequate communication. These training tools include two easy-to-use training courses focused on Hispanic construction workers: English as a Second Language (ESL) Survival Course and Stepping Up to Supervisor for Hispanic Construction Workers. They were offered at least twice to Hispanic construction workers and feedback was collected immediately following the course as well as several months later. Results from delivering the courses showed that Hispanic workers benefited through a greater sense of confidence in communicating with their American supervisors and increased morale.
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